Pramatig's Privacy Policy — Your data is completely secure

Pramatig is a trusted online betting and gaming platform in Bangladesh. We believe that protecting the privacy of your personal data is one of our most important responsibilities. This Privacy Policy clearly explains how Pramatig collects, uses, and safeguards your information.

This policy outlines your rights over your personal data and how Pramatig upholds them. We never sell your data, and it is never shared with third parties unnecessarily or without your permission.

Pramatig's Privacy Policy applies to the website, mobile app, and all other channels through which you interact with Pramatig. If you have any questions about this policy, our support team is always ready to help.

Pramatig only collects the information needed to provide you with the best service. Our Privacy Policy ensures full transparency around data collection, and you can find out what data we hold about you at any time.

Pramatig collects data in three main ways: information you provide directly, data collected automatically from your usage patterns, and information received from third parties such as payment processors.

Information You Provide Directly:

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser type and language settings
• Login time, logout time, and session details
• Record of betting and gaming activity
• Data collected from cookies and tracking pixels
• Behavioral data including page visits, clicks, and scroll activity

Pramatig uses your information only for specific, defined purposes. Your data is never used for anything outside our Privacy Policy. Details are outlined below:

• Account Management: For registration, identity verification (KYC), login security, and account recovery.
• Transaction Processing: To process deposits, withdrawals, and payment-related transactions.
• Service Quality Improvement: To analyze your usage patterns and improve Pramatig's products and services.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To comply with government regulations and court orders.
• Customer Support: To resolve your complaints and queries promptly.
• Promotional Communications: To inform you about bonuses and offers, with your consent.
• Responsible Gaming: To monitor your gaming activity and provide assistance when needed.

Pramatig may share your information with third parties in limited circumstances and for specific reasons. Under our Privacy Policy, such sharing is always kept to the minimum necessary.

• Payment Processor: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Provider: Information may be shared with authorized verification agencies to complete the KYC process.
• Legal Authorities: Information may be provided to comply with court orders or government investigations.
• Anti-Fraud Agency: Information may be shared with recognized agencies to help prevent online fraud.
• IT Infrastructure Partner: Cloud hosting and security service providers are granted access to limited data only.

Pramatig uses industry-standard technology and practices to protect your data. Our Privacy Policy is not just a written commitment — it is backed by robust technical safeguards.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: All stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of verification to secure your login.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Restricted Access Policy: Only authorized personnel have access to your data.
• Data Backup: Secure data backups are maintained on a regular basis.

Pramatig uses cookies to improve your browsing experience and monitor platform performance. Under our Privacy Policy, it is important that you are fully aware of how cookies are used.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand which pages are visited most — this does not collect personal information.
• Marketing Cookies: Used solely to display personalized ads with your consent.

You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect the performance of some Pramatig services.

Pramatig does not retain your data longer than necessary. Retention periods are defined in our Privacy Policy based on legal obligations and service requirements.

• All data is retained for the duration that the account remains active.
• Financial transaction records are retained for up to 5 years after account closure for legal compliance.
• KYC documents may be retained for up to 3 years after account closure.
• Marketing data is deleted immediately upon withdrawal of your consent.
• Support conversations are retained for a maximum of 2 years.

Under Pramatig's Privacy Policy, you have clear rights over your personal data. We fully respect these rights and make them easy to exercise.

Pramatig strictly prohibits use of its services by anyone under 18. In line with our Privacy Policy, we do not knowingly collect data from minors.

• Age verification is mandatory at the point of registration.
• Any account identified as belonging to a minor is closed immediately.
• If any data from a minor has been collected, it will be deleted upon request from a parent or guardian.

For any questions, requests, or complaints regarding our Privacy Policy, please contact Pramatig's Data Protection Team. We will respond within 48 hours.

• Email: [email protected]
• Speak directly with our support team via live chat.
• Requests will be resolved within 30 days of submission.